clbaji Privacy Policy

clbaji ("we", "us", or "platform") provides a reliable online betting and casino service for players in Bangladesh. Protecting your privacy is one of our core responsibilities. This Privacy Policy ("Policy") explains how we handle your personal information when you use clbaji's website, mobile app, or any related services.

This policy applies to all services provided through clbaji.lat. By using our platform, you are considered to have accepted the terms described in this policy. If you have any questions about this policy, please contact our support team.

1 Registration and Identity Information

When you register or create an account on clbaji, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Username and password (stored in encrypted form)

2 Financial and Transaction Information

To ensure secure transactions and prevent fraud, we maintain the following information:

• Mobile banking numbers for bKash, Nagad, Rocket, or Upay (for transaction processing only)
• Bank account number and branch name (for bank transfers)
• Deposit and withdrawal history and amounts
• Records of betting and gaming transactions

3 Technical and Device Information

The following information is collected automatically to improve our platform and ensure security:

• IP address and device identification information
• Browser type, version, and operating system
• Session duration, page view data, and click data
• Information obtained from cookies and similar tracking technologies
• Approximate location information (IP-based)

4 Communication and Support Information

When you contact support via live chat or email, a record of that conversation is stored. This is used for service quality improvement, complaint resolution, and security purposes.

5 Primary Purposes of Use

clbaji uses your personal information only for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account
• Service delivery: Processing betting, gaming, and financial transactions
• Identity verification: KYC process and age confirmation
• Customer support: Handling support requests and resolving complaints
• Security: Preventing fraud, money laundering, and other illegal activities
• Legal obligations: Complying with applicable laws and regulations
• Service improvement: Enhancing platform functionality and user experience

6 Responsible Gaming Support

We are committed to player wellbeing. For this reason, we analyze your gaming behavior data to identify potentially problematic gaming patterns and provide assistance when needed. This analysis is conducted entirely in your interest.

To learn more about responsible gaming, visit our Responsible Gaming page.

7 Disclosure to Third Parties

clbaji does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Technology partners: For operating gaming services with game providers including Pragmatic Play, PG Soft, JILI, and Spribe
• Legal authorities: In response to lawful requests from competent authorities under applicable law
• Fraud prevention: With organizations that assist in cybersecurity and financial crime prevention

All third-party partners are bound by strict confidentiality agreements and may only use your information for specified purposes.

8 In the Event of Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such a situation, we will notify you in advance and the new entity will also be required to comply with this privacy policy.

9 Use of Cookies

Cookies and similar tracking technologies are used on the clbaji website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of the website — login sessions, security tokens, etc.
• Functional cookies: For remembering your preferences — language, session settings, etc.
• Analytics cookies: For reviewing website usage and improving services

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the website.

10 Technical Security

clbaji uses industry-leading technology for privacy and data protection:

• SSL/TLS encryption: All data transmission between the website and servers is encrypted
• Encrypted storage: Sensitive information is stored in encrypted databases
• Firewall and DDoS protection: Infrastructure protected from cyberattacks
• Regular security audits: Regular audits conducted to identify vulnerabilities
• Two-factor authentication: An additional layer of protection for account access

11 Access Controls

Your personal information can only be accessed by authorized staff, and only for specific service-related tasks. All staff have signed confidentiality agreements and receive regular security training.

12 Retention Policy

We retain your information only for as long as necessary. Retention periods vary depending on the type of information:

• Account information: While the account is active and for the legally required period after it is closed
• Financial transaction information: For the maximum period required under financial regulations
• KYC documents: As required by law following verification
• Support conversations: For a limited period after the complaint is resolved
• Technical logs: For a limited period for security purposes

Once the necessary period has ended, information is securely deleted or anonymized.

13 Right to Access and Correct Information

As a clbaji user, you have the following rights:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to object to the processing of your information for specific purposes
• Right to data portability: The right to receive a copy of your information in a structured format

To exercise these rights, please contact our support team. In some cases, due to legal requirements, it may not be possible to fully fulfill a request to delete information.

14 Account Closure and Data Deletion Process

You may request to close your clbaji account at any time. After the account is closed, we will retain information necessary to meet legal obligations for the required period. Remaining information will be securely deleted or anonymized.

15 Age Verification and Protection

clbaji provides services only to adults aged 21 or older. We never knowingly collect personal information from minors or provide services to them.

The registration process includes an age verification step. If we learn that information from a minor has been inadvertently collected, that information will be deleted immediately and the associated account will be closed.

16 Process for Policy Changes

clbaji may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Displaying a prominent change notice on the website
• Sending a notification to your registered email address
• Displaying the "Last updated" date at the top of the page

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. For significant changes, we may seek your active consent.

17 Applicable Law

This privacy policy is governed by the applicable laws and regulations of Bangladesh. Any disputes relating to this policy will be resolved in the appropriate courts of Bangladesh.